Refund Policy

1. 30-day money-back guarantee

We stand behind the program. If you follow your plan and don't see visible results, you can request a full refund of your purchase within 30 days of payment. To keep the guarantee fair, we may ask you to show that you reasonably followed the program (for example, progress with the daily routine) before approving the refund.

2. How to request a refund

Email support@lookperfectly.com from the address you used at checkout, with the subject "Refund request". We respond within 2 business days. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank.

3. Renewals

Every plan renews automatically after its introductory period, at the price for your billing currency below — this is disclosed at checkout. To avoid a renewal charge, cancel before the current period ends (see the help center). If you believe a renewal was charged in error, contact us within 14 days of the charge and we'll review it in good faith — first-time renewal disputes are normally refunded.

4. EU/EEA consumers — right of withdrawal

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from this purchase within 14 days, without giving a reason. We do not ask you to give that right up: your report is generated immediately after purchase, but we do not treat delivery as a waiver. To withdraw, email support@lookperfectly.com within 14 days of payment and we will refund you in full.

This sits alongside the 30-day guarantee above, which is longer but asks you to have followed the plan. Withdrawal asks nothing of you. Neither affects any mandatory rights under your local law.

5. One-off add-ons

The ancestry estimate is a single charge in your billing currency, separate from your subscription, and does not renew.

It is generated on demand and delivered immediately, but we do not ask you to give anything up for that: the 14-day right of withdrawal described in section 4 applies to this charge exactly as it applies to your plan. Before paying you accept the same Terms of Service and Refund Policy, and nothing else.

If you paid but the estimate was never generated — or it failed — email support@lookperfectly.com and we will refund it in full. Deleting the estimate afterwards is always available to you, but it is a withdrawal of consent rather than a refund request.

6. Chargebacks

Please contact us before opening a dispute with your bank — we resolve almost every issue faster directly, and unexplained chargebacks may lead to account suspension.