Help center

We're here around the clock. Email support@lookperfectly.com anytime — we typically reply within one business day.

Canceling your subscription

You can cancel anytime, and you'll keep access until the end of your current billing period. Use the button below to open your secure billing portal — you can cancel, update your payment method, or view invoices there. (If it can't find your subscription, sign in first at lookperfectly.com/login.)

Prefer email? Write to support@lookperfectly.com from your sign-up address, subject "Cancel", and we'll confirm within 1 business day.

The assessment & your report

How does the analysis work?

Your report is built from two inputs: your assessment answers and your two photos (front and side profile). Our AI reviews both and produces scores plus specific, prioritized recommendations for your face, skin, hair, style, and presence.

How long until I see my report?

The analysis runs right after checkout and usually finishes within a couple of minutes. If it takes longer than 15 minutes, contact support and we'll re-run it.

Can I retake the assessment?

Yes — once you've finished a run, visiting the assessment again starts fresh from the first question.

My photos didn't process. What now?

If the face scan fails, your report is generated from your answers alone and marked accordingly. Retake the assessment with clearer, well-lit photos, or contact support for a re-run.

Photos & privacy

Who can see my photos?

Only you and our systems. Photos are stored in a private bucket, processed by our AI provider solely to generate your report, and never shared or sold for marketing. See the Privacy Policy for full details.

Can I delete my photos and data?

Yes — email support@lookperfectly.com from your sign-up address and we'll delete your photos, report, and account data.

Billing & subscription

How does pricing work?

You start with an introductory period (7 days, 1 month, or 3 months at the price shown at checkout). After it ends, every plan renews automatically until cancelled, at the price for your billing currency:

Monthly renewal price by billing currency
Billed in	Price
USD ($)	$49.99
EUR (€)	€49.99
GBP (£)	£39.99
CAD (CA$)	CA$67.99
AUD (A$)	A$74.99
NZD (NZ$)	NZ$82.99

Which currency you are billed in is decided by where you are when you first visit, is shown at checkout, and does not change afterwards. The renewal terms are always shown before you pay.

How do refunds work?

We offer a 30-day money-back guarantee — see the Refund Policy for the details and how to request one.

Account & sign-in

How do I open my report on another device?

Go to lookperfectly.com/login, enter the email you used at checkout, and we'll send you a one-time sign-in link. No password needed.

My sign-in link doesn't work.

Links are single-use and expire quickly for security. Request a fresh one from the login page, and open it on the device where you want to view your report. Also check your spam folder.